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Patient FAQs

How do I establish a primary care physician?

Please call 402-694-3191 for assistance in establishing a primary care physician. Information about our physicians is also available online to assist you in selecting a care giver that is best suited to meet your individual healthcare needs.

What are my doctor's hours?

Physician availability varies by clinic location. Clinic hours are outlined below. To check the availability of your primary care physician or to schedule an appointment, please call the clinic of your choice during regular business hours. To check the availability of a specialty physician or to schedule an appointment, please see the Specialty Clinic link to page section of this site or check the online calendar link to page.

Aurora

Monday – Friday: 8:00AM – 5:00PM
Saturday: 8:00 - Noon
For appointment call: 402-694-3191

Clay Center

Monday – Friday: 8:30AM – 4:30 PM
For appointment call: 402-762-3236

Harvard

Monday & Thursday: 8:30AM – 4:30PM
For appointment call: 402-772-5330

How do I schedule an appointment?

To make an appointment with a Family Physician, please refer to the business hours and appointment numbers for the clinic of your choice from the above chart. For individuals experiencing acute illness or injury, Memorial Health Clinic can facilitate same day appointments. To check the availability of a specialty physician or to schedule an appointment, please see the Specialty Clinic link to page section of this site or check the Online Calendar link to page.

How do I cancel an appointment?

Memorial Community Health asks that any cancellations be made at least 24 hours in advance of the scheduled appointment in order that the time slot may be made available to other patients. Cancellations may be made by calling the appointment phone number for your clinic location (Aurora: 402-694-3191; Clay Center: 402-762-3236; Harvard: 402-772-5330).

What time should I arrive for my appointment?

Memorial Community Health asks that new patients arrive 15-30 minutes prior to their scheduled appointment to allow adequate time for the registration process. For subsequent visits, patients are asked to arrive 5-10 minutes in advance of their scheduled appointment.

Who do I contact about a medical question?

Please call Memorial Health Clinic during regular business hours and speak to a nurse. If the nurse is not able to answer your questions, he/she will consult with a physician and return your call. If you have a question outside of the clinic’s regular business hours, please call Memorial Hospital at 402-694-3171.

What should I do if I need treatment outside of the clinic’s regular business hours?

If you are sick outside of clinic hours and believe you may be in need of treatment please call the Memorial Hospital Emergency room at 402-694-3171 and ask to speak to a nurse who will assess your situation and advise you with regard to immediate care. You may be advised to go to the Memorial Hospital Emergency room.

How do I locate a specialty physician?

Please refer to the Specialty Clinic link to page section of our website for a listing of all the specialists who provide services at Memorial Hospital in Aurora.

Do I need an appointment to see a specialist at Memorial Hospital?

Yes. Please call 402-694-8274 during regular scheduling hours, Monday-Friday, between 8:00 AM and 5:00 PM to schedule your appointment.

How do I find out about test results?

Test results may be delivered via postal mail or by telephone call. If you have a preference of how you would like to receive your results, please inform your doctor. If you have not received your test results within the timeframe indicated by your physician, please call 402-694-3191 and inquire with your physician’s nurse.

How do I get refills of my medication?

Please call your pharmacy during regular business hours to have your medication refilled. The pharmacy will communicate with your physician if there are questions or concerns. Please note that narcotic medications require approval for your individual ordering physician in order to refill. Therefore, requests to refill a narcotic can only be completed on days your ordering physician is in the clinic. Please plan ahead.

What if I can't afford medications that have been prescribed for me?

Medications can be provided through the individual pharmaceutical company at no or reduced cost to patients who meet certain eligibility requirements. Please contact the Medication Assistance Coordinator at 402-694-8234 to receive information about this program.

What if I can’t afford necessary medical care or treatments?

No one requiring emergency care is ever turned away from Memorial Hospital due to an inability to pay. Both Memorial Hospital and Memorial Health Clinic will work with you to develop an individual payment plan, research loan options, apply for Medical Assistance, or arrange for reduced or free care (for patients who meet certain eligibility requirements). Please contact Hospital Accounts at 402-694-8208 or Clinic Patient Accounts at 402-694-8175 to receive additional information on which program is right for you.

How do I find out about health and wellness educational programs offered by Memorial Community Health?

Please refer to the Wellness Education link to page section of our website or call 402-694-3171 to receive information about health and wellness programs offered by Memorial Community Health.

Who do I contact if I have questions regarding insurance and billing?

Please refer to the Billing FAQs or Billing Information for more information regarding Memorial Community Health general billing procedures and to locate contact information for customer service representatives capable of answering your specific questions.

How can I get a copy of my medical record?

Patient medical records are the property of Memorial Community Health. You can review your records and be provided with copies (at a reasonable fee). To request copies or to make an appointment to review your medical record, please print out and complete the Release of Information Authorization Form and mail it to:

Health Information Management
Memorial Hospital
1423 7th St.
Aurora, NE 68818.

Please call 402-694-8284 with any questions. Department hours are 8:00 AM to 4:00 PM Monday through Friday.

How do I learn more about advanced care planning or end-of-life care?

Please refer to the Advanced Care Planning Guide (PDF download) from the Foundation for Healthy Communities.

What information do I need to bring with me for Hospital admission?

Patients should bring the following information:

  • Insurance Card
  • Medicare/Medicaid card (if applicable)
  • Name and Social Security Number of insured
  • Referral forms from your physician (if required by your insurance carrier).
  • Worker’s compensation information (if applicable)
  • Driver’s license
  • Co-pay or deductible
  • Pre-admission form (if not previously submitted)

 

Can I fill out any of the required paperwork before I get to the hospital?

Yes, please review the available forms in the Patient Resources section of the web site.

What arrangements do I need to make with my insurance company prior to treatment?

Individual insurance programs vary. Please contact your insurance carrier regarding questions that you have with your plan. Many insurance companies require prior authorization for surgical procedures, hospital admissions, and diagnostic procedures (MRI, CT Scans, etc.). Memorial Community Health will gladly assist you in clarifying your carrier’s requirements, but you ultimately bear the responsibility for ensuring that you meet your insurance company’s guidelines.

Who do I contact if I have a general question about my hospitalization?

Please call the Memorial Hospital Nurses Station at 402-694-8235 for any questions or concerns that you might have regarding your hospital stay.

What should I pack for my hospital stay?

Patients are advised to bring photo identification, a copy of your insurance card, toiletries, sleepwear and personal items such as eyeglasses and dentures. It is also recommended that you bring a complete list of all medications including dosage and frequency with you.

What shouldn’t I pack for my hospital stay?

All valuables (cash, jewelry, credit cards, etc.) should be left at home. Memorial Community Health is not responsible for the safe keeping of items within your hospital room.

How do I designate someone to speak on my behalf about my care?

As part of the admissions process, you will be given the opportunity to appoint someone with whom your physician can discuss your care. In order to have someone make medical decisions on your behalf if you are unable to communicate, you will need to complete a Healthcare Power of Attorney. It is advisable to be familiar with this and other legal documents such as a Living Will.

Who is my attending physician?

Your primary care physician will serve as your attending physician for any hospitalization. If your doctor is not available during your hospital stay, another Memorial Community Health family physician will be designated as your attending physician and will oversee your care.

What if I have a concern about my medical care?

Throughout your hospital stay you are encouraged to discuss your care with your attending physician. You may also request to speak with the Hospital Administrator or Director of Nursing about any concerns that you may have with your treatment plan or hospital stay.

Contact Us

609 O Street
Aurora,  NE   68818
402-694-3191

Testimonials

Patient

Thanks for the wonderful care. It was great to know I was always in good hands.